Due to the Government’s announcement, unfortunately, The Club & Spa at Burntwood Court will close from 10.00 pm on 4/1/2021.
We’ll continue to send out updates to you to keep you fully informed, but if you have any questions in the meantime then simply reply to this email or call us on 01226 711123.
Aside from emails, we are also keeping in touch with our community via our social media channels to ensure you keep connected in these testing times.
We would like to confirm further information regarding membership subscriptions.
All memberships will be frozen and we will not take any further direct debit payments during the closure. You do not need to worry our membership team will take care of everything automatically.
Here are some of the finer details:
All Memberships will be suspended from 05.01.2021 until we re-open.
January 2021 subscriptions were applied for before the lockdown was announced, this will be credited back in membership time once we re-open
We will not be charging any membership or freeze fees while we are closed
We will not be processing any refunds for membership fees paid for January 2021
Anyone wishing to cancel their membership and provide 30 days’ notice will have this applied and actioned when we re-open.
You do not need to cancel your Direct Debit mandate, we will not take any further payments whilst we are closed
If you have purchased a Paid In Advance membership then your membership will be extended by the appropriate amount of time that the facility remains closed.
If your Paid In Advance membership expires during the period of lockdown then you will be able to renew your membership when we re-open without paying a joining fee.
We will issue update bulletins to keep you informed of any developments especially when we will be reopening.
If you have any further questions or require any further information then please don’t hesitate to contact us via email at Covid19@burntwoodcourt.co.uk.
The team and I would like to thank you for your continued support throughout this pandemic and look forward to welcoming you back soon.